The IKEA business idea is that "we shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."

If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact your nearest IKEA for possible openings, or click here to see openings.

The IKEA site works with all commonly used browsers on PC platform. For optimal viewing, we recommend at least Netscape Navigator 4.76 or Internet Explorer 4.0, and a screen resolution of at least 800x600 pixels.

We are unable to provide on-line shopping at the moment. You are highly recommended to go and visit our stores in Shatin, Causeway Bayand Kowloon Bay where you can check out the items of your choice on site, browse around in leisure, or look for decorating ideas and be inspired.

It is an annual publication by IKEA HK in two versions, English and Chinese. In it you will find one-third of our product range laid out in easy-to-read format, complete with details. But it is more than a catalogue - you'll discover affordable solutions to maximise space, tips and ideas for a better living, and inspiration to build your dream home. It also lists the prices of the products which will remain valid for one year - except during the spot sale periods, when they go even lower!

The IKEA catalogue is mass-distributed in large scale residential estates all around Hong Kong around September. Or you can stop by the IKEA store near you for a free copy. While stock lasts.

The annual catalogue comes out around September of each year. It lists the prices of the products which will remain valid for one year.

Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital, which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.

Most IKEA products are flat-packed in sturdy cardboard boxes. It makes them easy to carry home. By taking them home yourself, you can put the delivery driver's wages straight into your own pocket and save money.

But if you need a hand, home delivery is always available. Our delivery service covers not only Hong Kong, but also outlying islands and Macau.

The delivery charge for Hong Kong and outlying islands is as follows:

	HK Island, Kowloon and the New Territories			Tung Chung Town and Park Island			Discovery Bay	Outlying Islands#
Product Price	≤$1,000	>$1,000 - $4,000	>$4,000	≤$1,000	>$1,000 - $4,000	>$4,000
Products delivered directly from the warehouse	$70	$140	$200	$150	$220	$280	$290	10% of the product price (minimum charge: $ 750)
Products that need to be transferred from the stores to the warehouse before delivery.	$70	$140	$200	$150	$220	$280	$290	10% of the product price (minimum charge: $ 750)

The delivery lead time is usually between 3 to 5 days, depending on the area of delivery and subject to the availability of our truck resource.

IKEA products are generally easy to assemble and require no special tools. However, if you prefer, assembly service is also available. The charge is 10% of your purchased goods, to a maximum of $1,200(except outlying islands). Please note that this assembly service is strictly limited to IKEA product parts assembly and not applicable to kitchen areas. For details, please click here.

You see, unlike other furniture stores, right from the start, we do not build the delivery and assembly costs into the price of our products. So you can choose whether to use these additional services, and at an affordable charge.

We do make every effort to ensure that what you see in the catalogue would be available. But some items can be so popular that there is never enough. Generally, we can estimate when a product should be back in stock based on the lead time given. As IKEA products are manufactured all over the world, shipping takes time. That is why some items may be out of stock.

All IKEA products are designed in Sweden and imported, that is why they are not custom-made. But you will also notice that most of our furnishings are modular in nature, which means you can 'customise' by picking pieces that would fit your own interior.

IKEA offers a 30-Day Return & Exchange Guarantee. If you are not entirely satisfied with your purchase, simply return both the original Sales Memo and the unused item in its original packagewithin 30 days of the date of the Sales Memo. We are pleased to arrange an exchange or refund. We regret that we cannot accept returns for refund or exchange of IKEA Gift Vouchers, plants, damaged glassware, earthenware, mirror, unwrapped mattresses, bedlinens, cut fabric, cut blinds, light bulbs, bargain items, discounted goods, food items or items damaged after acknowledgment of receipt (except due to manufacturing faults). No refund will be made to discounted goods or items purchased under any Credit Card Instalment Program.

Any returned item can only be exchanged for items of the same or higher valueand Customer is liable to pay the difference for a higher valued item. No credit will be given for exchange of items of lower value. For any return/ refund/ exchange of products that require collection services, We will impose a service charge upon the request.

Refund shall always be done through the same payment method as you purchased. If your purchase is paid by credit card, we will refund to the same credit card while your purchase. The maximum amount of cash refund is HK$500. If the amount is over HK$500, we will refund by a cash cheque.

Yes, you are welcome to request for an exchange or refund at any IKEA stores. Simply bring along the original Sales Memo and the unused items in its original package to the Customer Service Counter at any of our IKEA stores.

We accept payment by cash, EPS, credit card (VISA, Master, Diners, Amercian Express) and cheque. If you pay by cheque, we will arrange for delivery once it is cleared. We also have a 6-month or 12-month interest free instalment plan for the designated credit card. To enjoy this privilege, you need to apply for approval of instalment plan from the relevant/respective bank first, and your purchase must not be less than $2,000, so you can 'use now, pay later'.

If you have any complaint about our products or services, please call our Customer Service hotline at 3125 0888, fax it to 3125 0880, or send us an email at enquiry@IKEA.com.hk

There are about 6,000 items in our HK product range. Each store carries selected items, depending on store size.

Our products are manufactured by more than 1,600 suppliers in over 55 countries, and they carry the same profile, which is good design, high quality, and distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self service and immediate take away. All of our products are labeled "Design and Quality, IKEA of Sweden."

You need to pick it up or have it delivered within one month of the purchase date. Except outlying islands, an administration fee of $70 will be charged for deliveries that are re-scheduled with less than 24 hours' notice, or delivery failure as no one is at home and delivery needs to be rescheduled. If you would like to deliver products to outlying island, you may click here for more details.

At IKEA, we are offering our regular items at the lowest price already. Unlike other shops, we do not mark up and then offer sale discounts. But at the end of our business year, we prefer to clear some of our out-going products to make room for new arrivals. That would be the time of our annual sale!

We offer a redemption scheme for free parking at our Shatin and Kowloon Bay Store for purchases up to an certain amount.

Shatin Store:
Free Parking Period: 12:00 - 22:00

Kowloon Bay Store:
Free Parking Period: Whole day

* This free parking service is offered by Grand Central Plaza and Telford Plaza. Please contact the shopping malls concerned for details and the most up-to-date information.

We have an appointed contractor who provides the installation service at a reasonable charge. Please contact any of our stores for details. If you want to plan your kitchen by yourself, you can download and use our FREE IKEA Kitchen Planning Tool.

Yes, we do.If you purchase products that are on our 'Selected Items'*, including sofa, sofa-bed, bookcase system, TV bench, bed frame (SYLLING guest bed excluded), SULTAN mattress, wardrobe, chest of drawers, dining table, dining chair, work desk, computer table and work chair list , AND use our delivery service, we can dispose of your old furniture at $100 per piece. Please click here for further details.