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Online Shopping: Delivery Arrangement

To offer a more convenient shopping experience, our online shopping service provide multiple delivery services, which include (1) Delivery Service, (2) Merchandise Pick-up Service, (3) Office Parcel Delivery Service﹑and (4) Parcel Pick-up Service. Details please refer to below service terms:
 
1. Delivery Arrangement

1.1. If you select Delivery Service, goods would be delivered within 7-14 working days (except Hong Kong Outlying Islands) from the order date, final delivery date is subjected to actual situation.
1.2. All delivery shall be completed within 30 days from the order date. If the delivery could not be arranged within the said period, you will receive an email/sms notification for order cancellation and refund arrangement.
1.3. Assembly service must be used together with the delivery services and must be carried out at the same address as the delivery address for the furniture. Assembly service is strictly limited to IKEA product assembly and not applicable for kitchen, bathroom, and wall-mounting service.
1.4. For large furniture items, such as bed frames and wardrobes, if our service provider is not able to provide assembly service due to insufficient assembly space, customer could choose selfassembly or return item(s); uncompleted assembly service fee could be refunded.
1.5. For customer who purchased product with a restraint kit and selected assembly service, our service provider will mount the furniture to the wall for preventing tip-over accident. If customer refuse the safety-wall mounting assembly, our service provider would not able to provide assembly service. Customer could choose self-assembly or return item, and uncompleted assembly service fee could be refunded.
1.6. Delivery service is not applicable to restricted areas, road which prohibited truck weighted 5.5 tones or above, exhibition site, hotel, apartment under renovation, boat house/boat, construction site, container terminal, and addresses where goods delivery have to go through the balcony.
1.7. For buildings without lift or product can only access through staircases, there will be additional delivery charge of $50 per floor, up to 8 floors.
1.8. For order which has reserved a delivery schedule, its delivery date and time will be rescheduled if there is any amendment on the order (e.g. cancellation of purchase goods or services)
1.9. If you would like to reschedule or cancel the delivery, please email online.sales@ikea.com.hk before 3 days (Hong Kong) and 7 days (Macau) prior to the delivery in advance for our arrangement, otherwise HK$200 (Hong Kong) and HK$350 (Macau) will be charged as administrative fee. Generally, the rescheduled date should be later than the original time-slot.
1.10. Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, HK$300 surcharge is required. For outlying islands, charges are as follow: (a) HK$150 for delivery address between 50m and 100m; (b) HK$200 for delivery address between 100m and 200m; (c) HK$300 for delivery address for over 200m. (Charges will be collected and receipt will be provided by IKEA authorized delivery service provider)
1.11. The deliveries may be delayed or suspended on days of bad weather conditions, serious flooding or blocked or closed roads. You will be contacted within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.
1.12. Outlying Islands means: Lantau Island (areas accessible by the Tung Chung Road south of Shek Mun Kap Road on Lantau), Lamma Island, Cheung Chau and Peng Chau.
1.13. If delivery is to a ferry terminal, the customer must arrange their own drop off/pick up logistics.
1.14. There will be no refund of delivery fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges.
1.15. The person receiving the goods at your delivery address shall be over 18 years of age and shall be deemed your authorized representative and that any instructions / information provided and act done by such authorized representative shall be deemed instructions / information provided and act done by you.
2. Merchandise Pick-up Service

2.1. Online order is only able to be picked up at IKEA Macau & Hong Kong Island East Merchandise Pick-up Point.
2.2. If you select Merchandise Pick-up Service, generally goods would arrive the site on the 3rd (Hong Kong) or 7th (Macau) business date from the order date. Once the goods arrive the Merchandise Pick-up Point, our colleagues would contact you via SMS to pick-up goods.
2.3. Any order amendment (including change to other delivery service, and cancel purchased items) is not applicable to Merchandise Pick-up Service.
2.4. Please pick up goods within 7 days from receiving the SMS. Order would be deemed cancelled if it was not be picked up within this period, the refund of goods would be returned to the same credit card account of your payment within 4-6 weeks.
2.5. The delivery and Merchandise Pick-up Service may be delayed or suspended on days of bad weather conditions, serious flooding or blocked or closed roads.
 
3. Office Parcel Delivery Service
3.1. Office Parcel Delivery Service is only applicable to specific goods and delivery addresses. Delivery fee would be charged per box.
3.2. Delivery time is from Monday to Friday (except public holidays), from 10:00 to 17:00. It is not able to specify the delivery date and time.
3.3. If you select Office Parcel Delivery Service, goods would be delivered within 7 business days from the order date. Actual delivery date would be confirmed by SMS sent on the day before delivery.
3.4. Office Parcel Delivery Service is only applicable to office address in Hong Kong, excluding Tung Chung and Park Island, Discovery Bay and Outlying Islands, as well as restricted areas, road which prohibited truck weighted 5.5 tones or above, exhibition site, hotel, apartment under renovation, boathouse/ boat, construction site, container terminal, addresses where goods delivery have to go through the balcony.
3.5. Outlying Islands means: Lantau Island (areas accessible by the Tung Chung Road south of Shek Mun Kap Road on Lantau), Lamma Island, Cheung Chau and Peng Chau.
3.6. Any order amendment (including change to other delivery service and cancel purchased items) is not applicable to Office Parcel Delivery Service.
3.7. There will be no refund of delivery fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed date. The refund of goods would be returned to the same credit card account of your payment within 4-6 weeks.
3.8. The deliveries may be delayed or suspended on days of bad weather conditions, serious flooding or blocked or closed roads. You will be contacted within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 business days thereafter.
3.9. The person receiving the goods at your delivery address shall be over 18 years of age and shall be deemed your authorized representative and that any instructions / information provided and act done by such authorized representative shall be deemed instructions / information provided and act done by you.
4. Parcel Pick-up Service
 
4.1. Parcel Pick-up Service is only applicable to specific goods and delivery addresses. Service fee would be charged per box.
4.2. If you select Parcel Pick-up Service, goods would be arrived to the selected 7-Eleven® convenient store within 7 business days from the order date. Actual pick-up date would be confirmed by SMS sent from 7-Eleven®.
4.3. Please pick up goods within 3 days from receiving the SMS. Order would be deemed cancelled if it was not be picked up within this period, the refund of goods would be returned to the same credit card account of your payment within 4-6 weeks. No refund of service fee.
4.4. The delivery and Parcel Pick-up Service may be delayed or suspended on days of bad weather conditions, serious flooding or blocked or closed roads.