New arrangement on delivery and other services for Macau
Thank you for shopping at IKEA!
As you know, we will be opening an IKEA store in Macau in Spring 2020. Whilst we are very excited about that, please take note of the following arrangements -
Once the IKEA store opens in Macau, we will not be able to place any orders to Macau through the IKEA stores in Hong Kong. Therefore, we will not be able to amend any orders which are scheduled for delivery or pick up in Macau through IKEA stores in Hong Kong.
For purchases through IKEA stores, exchange and returns can only be handled at the original store of purchase. Therefore, to cancel, exchange or return your order, you will need to return to the original store of purchase in Hong Kong to do so.
However – you will be able to place orders through delivery, assembly or pick-up services through the IKEA Hong Kong online shop even after the IKEA store in Macau opens!