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Macau Merchandise Pick-up Point

A Convenient and Efficient way to bring your favourite items home
To enhance the customer service experience, customers can pick up products at Macau Merchandise Pick-up Point for free!

Opening hours:1
10:00 am- 8:00pm 

Delivery and assembly service is resumed from 30 July 2022.

Shop EH3, Level 2, Macau Tower Convention and Entertainment Centre,
Largo da Torre de Macau 

Get Directions

Contact Details:
Telephone no.: Toll free hotline: 0800-347 (9:00am-6:30pm)

Special notice for Macau customers

5, 5AX, 9A, 18, 18B, 23, 26, 32 and N2

Free Shuttle Bus:
Located at Studio city, Macau Ferry Terminal, Altira, Macau City Centre, Taipa City Centre and MGM Cotai, please click here to see further details.

Taxis are readily available at the airport, the ferry terminal and hotels, or simply flag one down on a nearby road. Taxis are metered and charge MOP 17 flag fall. There may be a surcharge when travelling between islands.
FREE merchandise pick-up service

Either shop online or at our Macau stores, we will deliver your items to the Macau Merchandise Pick-up Point for free and provide free storage service for 3 days.

• Our merchandise pick-up service does not apply to breakables and display items sold.
• Please present the original Sales Memo or the printed Online Sales Order Invoice for pick-up at Macau Merchandise Pick-up Point.
• An administration fee of MOP$220 will be charged for re-scheduling made less than 5 days before the scheduled pick-up date. The re-scheduled pick-up date should be at least 5 days after the re-schedule request.
We will provide free storage for 3 days.
• Customer can borrow a trolley at Macau Merchandise Pick-up Point with MOP$500 deposit, and get back the deposit upon return.
• Macau Merchandise Pick-up Point will be closed when typhoon signal No.8 is hoisted.
Delivery services charge:
Product price Macau online customers Macau store customers
$1,000 HKD$100 MOP$110
HKD$200 MOP$220
>$3,000 HKD$250 MOP$260
Buildings without lift or product can only access through staircases HKD$50 per floor up to 8 floors MOP$52 per floor up to 8 floors