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Tsim Sha Tsui Plan and Order Point

IKEA Hong Kong Island East Merchandise Pick-up Point
Introducing a Brand-new All-round Shopping Experience
Choose from a wide array of dining room furniture, bedroom products, children’s storage solutions and home accessories, also Swedish bistro and bring home a taste of Sweden from the Swedish Food!

Address:
B204-B210, B2/F, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui, Hong Kong

Opens daily:
11:00am-9:00pm

Contact Details:
Email:  enquiry@IKEA.com.hk 
Telephone no.: 3125 0888
WhatsApp: (+852) 6736 5169
WeChat: (+852) 6736 5169
 

step-one-order-furniture
Online and offline ordering
step-two-order-wait-for-arrival
System furniture planning service

MTR: 
Tsim Sha Tsui station Exit D4, Tsim Sha Tsui East station Exit N3


Parking:
 

Monday – Thursday

Friday – Sunday & Public Holidays

HK$39/hr

HK$41/hr

 

Free Parking Privileges
 

Cross-mall Parking Privileges 

Present same-day receipt(s) from K11 Art Mall or K11 MUSEA to enjoy the following parking privileges at K11 Art Mall:
 

Free Parking

Monday – Thursday
Same-Day Spending of

Friday – Sunday & Public Holidays
Same-Day Spending of

1hr

HK$300

HK$500

2hrs

HK$500

HK$800


(The above offers are provided by the K11 Art Mall. Please contact the mall for details and latest updates)

1. What is IKEA Plan and order point in Tsim Sha Tsui?
This Plan and order point aims to offer a brand-new, all-round shopping experience, and to create a better everyday life for the many people. It offers storage ideas for dining room, bedroom and children’s room, while customers can also find their favourite delicacies from Sweden in the Swedish Food Market.

2. What should I do if the product I want is not available at Plan and order point?
As Plan and order point only provides certain selected products, you may place your order online or visit our Causeway Bay store.

3. Is there any limitation for the items to be kept in the self-pickup locker?
The self pick-up locker is only applicable to online orders with package size smaller than 30cm x 50cm x 30cm and weight less than 10kg.

4. After placing an order online, when can I collect the order using the self pick-up locker?
We will send you a text message in 2 days after receiving your order, and you can collect your order at the self pick-up locker within 48 hours after receiving our message. The self pick-up locker is open with 24 hours.

5. How long can my order kept in the self pick-up locker?
We provide free storage for up to three days. However, due to the limited storage space, if you fail to pick up your order within three days from the designated pick-up date, the order will be returned to our warehouse on the fourth day, and the transaction will be cancelled automatically. If you placed the order online, we will refund using your original payment method. If you still want the product, you have to order it again.

6. Can I return my purchase at Plan and order point?
If you are not happy with your purchase, please return your unused item in its original package with either the original Sales Memo or printed Online sales order invoice to Plan and order point within 365 days from the invoice date for a refund. If you only bring the invoice without the item to be returned, your return request will not be accepted.

7. Is there any parking offer?

Free Parking Privileges

Cross-mall Parking Privileges 

Present same-day receipt(s) from K11 Art Mall or K11 MUSEA to enjoy the following parking privileges at K11 Art Mall:
 

Free Parking

Monday – Thursday
Same-Day Spending of

Friday – Sunday & Public Holidays
Same-Day Spending of

1hr

HK$300

HK$500

2hrs

HK$500

HK$800


(The service is offered by K11 Art Mall. Please contact the mall for details and the latest updates)