9 September, 2026
Dear Customers,
We want to help keep you protected. Please stay alert to scam calls, texts or messages claiming to be from IKEA.
If you receive a call from someone claiming to be an IKEA co-worker asking for your personal information, please do not disclose any sensitive details over the phone.
We will never ask for sensitive personal information — such as one-time passwords (OTPs), verification codes, or bank account details — by phone, text message, WhatsApp, email, or any other channel.
We will only ever contact you through our official channels below. If you're ever in doubt, please verify directly with us:
Customer hotline: (+852) 3125 0888
Macau toll-free customer hotline: 0800-347
WhatsApp: (+852) 6736 5169
Email:
You can also report suspicious calls to the Hong Kong Police's Anti-Scam Helpline 18222.
Thank you for your continued trust in IKEA.