Merchandise Pick-up Service
How can we help you lower your costs? By finding smarter ways to design, transport and store products more efficiently. And by asking you to pick-up, deliver and assemble the products yourself – small efforts, which added together for big savings.
Merchandise pick-up service
You can place an order for home furnishing products at any IKEA store and collect them at the designated store within 1–2 days. Orders placed at the Macau store require 4–5 working days for collection. This service is free of charge.Shatin Store
Tsuen Wan Store
Causeway Bay Store
Macau Store
Kowloon Bay Store (Next-day pickup available, with no weight or size limitations)
A pick-up fee of $28 will be charged for online orders collected in-store. The fee will be waived for purchases over $150. The pick-up service at Hong Kong and Macau stores is only available for items weighing no more than 25 kg and measuring less than 180 cm in length. Pick-up at Kowloon Bay Store has no weight or size limitations.
Pick-up locker
Coverage area:| 24-hour pick-up locker | Operating Hours | |
| Kowloon Bay | L4, MegaBox, 38 Wang Chiu Road, Kowloon Bay – next to IKEA FiKET | 24 hours |
| Plan and Order Point | ||
| Tai Po | Shop 238a, 2/F Zone B, Tai Po Mega Mall (Near IKEA Tai Po Plan and Order Point) | 11:00 – 21:00 |
| Hang Hau | Shop 221, L2/F, East Point City, 8 Chung Wa Road, Tseung Kwan O | 07:00 – 22:00 |
| Tai Koo | Shop 104 & 105, 1/F, City Plaza, 18 Taikoo Shing Road, Taikoo Shing | 11:00 – 21:00 |
| Tsim Sha Tsui | Basement 2, K11 Art Mall, 18 Hanoi Rd, Tsim Sha Tsui, Kowloon (Tsim Sha Tsui MTR Exit N3) | 07:30 – 23:00 |
| Close to you | ||
| Olympic | Shop G1-G10, G/F, Olympian City 2, 18 Hoi Ting Road, West Kowloon (Inside Market Place) | 08:00 – 22:30 |
| Discovery Bay | Shop G11, G/F, Discovery Bay North Plaza, 92 Siena Avenue, Discovery Bay (Inside Market Place) | 11:00 – 20:00 |
A pick-up fee of $28 will be charged for online orders collected from the pick-up locker. The fee will be waived for purchases over $150. The pick-up locker service is only available for items with packaging dimensions not exceeding 30 cm × 50 cm × 30 cm and weighing no more than 10 kg.
Supermarket pick-up
An easier way to bring your order home. Just choose an selected location, and we will notify you when the order is ready.
Wellcome pick-up point: Westwood / Fitfort / Mei Foo 2 / Hung Hom / Lei Yue Mun Plaza / Sheung Shui / On Ting / Long Ping / Tin Chak / Heng On / Yat Tung / Silvermine Bay
Market place pick-up point: Central Nexxus Bldg / Perkins / Olympian City 2 / Park Central / The Wai / Discovery Bay
3hreesixty pick-up point: Stanley Plaza
Available range: All products with designated package size*#
Delivery time: Around 2-5 business days (Products must be collected within 48 hours upon arrival).
Collection fee: $28, over $150 Free of charge.
*only applicable to products with weight not excess 25kg and length less than 180cm.
# Online buyable products only.
| Store name | Address |
| Wellcome pick-up point | |
| Westwood | 3/F The Westwood, 8 Belcher's Street, HK |
| Fitfort | Shop No.14, (Portion), UG/F, Fitfort, 560 King's Road, North Point, HK |
| Mei Foo 2 | G/F, at the Cinema, No 69-71, Broadway Street, Mai Foo Sun Chuen, Kowloon |
| Hung Hom | Shop 10C-10G, G/F United Building, 1-7 Wu Kwong Street, Hung Hom, Kowloon |
| Lei Yue Mun Plaza | Shop 123-124, Level 1, Lei Yue Mun Plaza, Lei Yue Mun Esate, Yau Tong, Kowloon |
| Sheung Shui | Shop Nos. 3, 15-16, 18, 20-21 & Entrance Lobby, Level 1, Sheung Shui Town Centre, Sheung Shui, NT |
| On Ting | Shop No. N-321, 3/F Restaurant Block, On Ting Estate 2A Tuen Mun Heung Sze Wui Road, Tuen Mun, NT |
| Long Ping | Shop No. L203, Second Floor Long Ping Shopping Centre, Long Ping Estate, Yuen Long, NT |
| Tin Chak | Shop 204, 2/F Tin Chak Shopping Centre, Tin Shui Wai, NT |
| Heng On | Shop 227-231, Level 2, Heng On Shopping Centre, Heng On Estate, Ma On Shan, Shatin, NT |
| Yat Tung | Shop No 110, 1/F Yat Tung Shopping Centre, Yat Tung Estate, Tung Chung, Lantau Island |
| Silvermine Bay | Silvermine Bay G/F Shop 1240, 2 Ngan Wan Road, Gallop Court, Lantau Island |
| Market Place pick-up point | |
| Central Nexxus Bldg | LG/F, Nexxus Building, 77 Des Voeux Road Central, Central, HK |
| Perkins | 1/F, 5 Perkins Road, Jardine's Lookout, HK |
| Olympian City 2 | Shop G1 & G10, G/F, Olympian City 2, 18 Hoi Ting Road, West Kowloon |
| Park Central | Shop No. B10A on Basement 1 Floor of Park Central, 9 Tong Tak Street, Tseung Kwan O |
| The Wai | Shop 413-415, 4/F, The Wai, 18 Che Kung Miu Road, Sha Tin, NT |
| Discovery Bay | Shop G11, G/F, Discovery Bay North Plaza, 92 Siena Avenue, Lantau Island |
| 3hreesixty pick-up point | |
| Stanley Plaza | Shop No.203, Second Floor, Stanley Plaza, Ma Hang Estate, 23 and 33 Carmel Road, Stanley |
Terms & Conditions for Wellcome Pick-up Services
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In order to provide convenience pick-up service and ensure that customers can pick up their beloved items, IKEA will arrange for the delivery of customers' purchased goods to the selected pick-up locations.
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Once an order is confirmed, it cannot be changed. If a customer is unable to pick up the goods within the selected designated pickup date, time, or location, the items will be returned to the warehouse of IKEA three days after the scheduled pickup date, and the transaction will be automatically canceled. The refund will be processed within 10 days from the originally selected pickup date and returned to the customer's original payment method used during the purchase.
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"WELLCOME" pick-up location is subject to change due to the actual situation on the actual day of delivery If there is any change in the pick-up location or time or date, IKEA will contact the customer by phone to make the relevant arrangements.
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All expected pick-up dates and times shown on the SMS messages are estimates only. IKEA shall not be liable for any delays for causes beyond its control.
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"WELLCOME" only provide pick-up services. If you need to return a product, please contact IKEA.
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No pick-up services shall be available when Typhoon Signal No. 8 or the Black Rainstorm Warning Signal is hoisted, or such other weather condition whereby the pick-up services is considered unsafe, IKEA will contact customer to make the relevant arrangements.
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The Customer shall present the Sales order invoice at the selected pick-up location for order pick-up, and signed off the receipt with indication of pick-up time. "WELLCOME" may need further information to verify the identity of the customer (such as personal information of the customer).
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IKEA reserves the right to decline any customers from picking-up the products at its sole discretion absolutely. IKEA reserves the right to amend the terms and conditions herein at its sole discretion without notice. In case of any dispute, the decision of IKEA is final and binding.
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IKEA reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the English version shall prevail.