Merchandise Pick-up Service
How can we help you lower your costs? By finding smarter ways to design, transport and store products more efficiently. And by asking you to pick-up, deliver and assemble the products yourself – small efforts, which added together for big savings.
Make things easier
To help you save money and time, our flat packs are easy to take home yourself. Our FRAKTA range can give you a hand as well.If you would like to call a mini-van to deliver your purchase home, we can provide you with their numbers; The delivery cost is subject to the destination and will be charged by the service provider.
Merchandise pick-up point:
Sai Wan Ho Pick Up Point and Bargain Corner
Store pick-up:
Shatin Store
Kowloon Bay Store
Tsuen Wan Store
Macau Store
there will be a collection fee of $28 for in-store pickup / pick-up points / mobile pick-up points (limited period). However, you will be eligible for free collection service on orders over $150. We appreciate your support for IKEA!
Pick-up locker
Coverage area:| 24-hour pick-up locker | Operating Hours | |
| Kowloon Bay | L4, MegaBox, 38 Wang Chiu Road, Kowloon Bay – next to IKEA FiKET | 24 hours |
| Plan and Order Point | ||
| Tai Po | Shop 238a, 2/F Zone B, Tai Po Mega Mall (Near IKEA Tai Po Plan and Order Point) | 11:00 – 21:00 |
| Hang Hau | Shop 221, L2/F, East Point City, 8 Chung Wa Road, Tseung Kwan O | 07:00 – 22:00 |
| Tai Koo | Shop 104 & 105, 1/F, City Plaza, 18 Taikoo Shing Road, Taikoo Shing | 11:00 – 21:00 |
| Tsim Sha Tsui | Basement 2, K11 Art Mall, 18 Hanoi Rd, Tsim Sha Tsui, Kowloon (Tsim Sha Tsui MTR Exit N3) | 07:30 – 23:00 |
| Close to you | ||
| Olympic | Shop G1-G10, G/F, Olympian City 2, 18 Hoi Ting Road, West Kowloon (Inside Market Place) | 08:00 – 22:30 |
| Discovery Bay | Shop G11, G/F, Discovery Bay North Plaza, 92 Siena Avenue, Discovery Bay (Inside Market Place) | 11:00 – 20:00 |
There will be a collection fee of $28 for in-store pickup / pick-up points/ pick-up locker / mobile pick-up points (limited period). However, you will be eligible for free collection service on orders over $150. We appreciate your support for IKEA!
Available range: All products with designated package size**#
Delivery time: Around 2-5 business days (Products must be collected within 48 hours upon arrival).
Remarks
* Hong Kong / Macau Store pick-up service is only applicable to products with weight not excess 25kg and length less than 180cm.
** Pick-up locker is only applicable to online buyable products with package size smaller than 30cm x 50cm x 30cm and weight not excess 10kg.
# Online buyable products only.
* Hong Kong / Macau Store pick-up service is only applicable to products with weight not excess 25kg and length less than 180cm.
** Pick-up locker is only applicable to online buyable products with package size smaller than 30cm x 50cm x 30cm and weight not excess 10kg.
# Online buyable products only.
New ! “Selected Wellcome supermarket pick up service”
An easier way to bring your order home. Just choose an selected location, and we will notify you when the order is ready.
Selected Wellcome supermarket: Westwood / Silvermine Bay / On Ting / Heng On / Long Ping / Tin Chak / Yat Tung / Market place: Discovery Bay Close to you / Fitfort / The Wai / Olympian City 2Available range: All products with designated package size**#
Delivery time: Around 2-5 business days (Products must be collected within 48 hours upon arrival).
*only applicable to products with weight not excess 25kg and length less than 180cm.
# Online buyable products only.
| Store name | Address |
| Silvermine Bay | G/F Shop 1240, 2 Ngan Wan Road, Gallop Court, Lantau Island |
| Westwood | 3/F The Westwood, 8 Belcher's Street, HK |
| Yat Tung | Shop No 110, 1/F Yat Tung Shopping Centre, Yat Tung Estate, Tung Chung, Lantau Island |
| On Ting | Shop No. N-321, 3/F Restaurant Block, On Ting Estate 2A Tuen Mun Heung Sze Wui Road, Tuen Mun, NT |
| Heng On | Shop 227-231, Level 2, Heng On Shopping Centre, Heng On Estate, Ma On Shan, Shatin, NT |
| Long Ping 2 | Shop No. L203, Second Floor Long Ping Shopping Centre, Long Ping Estate, Yuen Long, NT |
| Tin Chak | Shop 204, 2/F Tin Chak Shopping Centre, Tin Shui Wai, NT |
| Discovery Bay | Shop No. G11, G/F, 92 Siena Avenue, Discovery Bay North Plaza Discovery Bay, Lantau Island |
| Fitfort | Shop U14, (Portion), Upper G/F, Fitfort, 560 King's Road, North Point, HK |
| The Wai | Shop 413-415, 4/F, The Wai, 18 Che Kung Miu Road, Sha Tin, N.T. |
| Olympian City 2 | Shop G1 and G10, G/F, Olympian City 2, 18 Hoi Ting Road, West Kowloon, Kowloon |
Terms & Conditions for Wellcome Pick-up Services
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In order to provide convenience pick-up service and ensure that customers can pick up their beloved items, IKEA will arrange for the delivery of customers' purchased goods to the selected pick-up locations.
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Once an order is confirmed, it cannot be changed. If a customer is unable to pick up the goods within the selected designated pickup date, time, or location, the items will be returned to the warehouse of IKEA three days after the scheduled pickup date, and the transaction will be automatically canceled. The refund will be processed within 10 days from the originally selected pickup date and returned to the customer's original payment method used during the purchase.
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"WELLCOME" pick-up location is subject to change due to the actual situation on the actual day of delivery If there is any change in the pick-up location or time or date, IKEA will contact the customer by phone to make the relevant arrangements.
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All expected pick-up dates and times shown on the SMS messages are estimates only. IKEA shall not be liable for any delays for causes beyond its control.
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"WELLCOME" only provide pick-up services. If you need to return a product, please contact IKEA.
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No pick-up services shall be available when Typhoon Signal No. 8 or the Black Rainstorm Warning Signal is hoisted, or such other weather condition whereby the pick-up services is considered unsafe, IKEA will contact customer to make the relevant arrangements.
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The Customer shall present the Sales order invoice at the selected pick-up location for order pick-up, and signed off the receipt with indication of pick-up time. "WELLCOME" may need further information to verify the identity of the customer (such as personal information of the customer).
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IKEA reserves the right to decline any customers from picking-up the products at its sole discretion absolutely. IKEA reserves the right to amend the terms and conditions herein at its sole discretion without notice. In case of any dispute, the decision of IKEA is final and binding.
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IKEA reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the English version shall prevail.