Product Recall: IKEA is recalling TROLIGTVIS travel mug due to non-compliance with IKEA requirements
IKEA is recalling TROLIGTVIS travel mug due to non-compliance with IKEA requirements
IKEA urges all customers who have a TROLIGTVIS travel mug marked “Made in India” to stop using it. Recent test reports show that the product may migrate levels of chemicals exceeding the prescribed limits. Therefore, IKEA urges customers that have the travel mug to return the product to any IKEA store or merchandise pick-up point for a full refund.
IKEA takes product safety very seriously. All IKEA product types are continuously tested and shall comply with applicable standards and legislation, as well as IKEA own requirements. IKEA recently received test reports showing that the travel mug may migrate levels of Dibutyl phthalate (DBP) exceeding the prescribed limits. IKEA has since many years decided to prohibit all use of phthalates in food contact products and therefore stopped sales of the travel mug during investigation. The investigation has shown that travel mugs marked “Made in India” may be affected.
TROLIGTVIS travel mug has been sold since October 2019. IKEA urges customers in possession of the travel mug with marking “Made in India” to return the product to any IKEA store or merchandise pick-up point for a full refund. No proof of purchase, such as a receipt, is required or contact IKEA Customer Service at toll free number (852) 3125 0888; Macau toll free number 0800 347, if they have questions or concerns. For more information, please visit www.IKEA.hk. IKEA apologizes for any inconvenience this recall may cause.