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Product recall

Here you will find the latest information about recalls on IKEA products.

IKEA is recalling ÅSKSTORM 40W USB charger due to thermal burn and electric shock hazard.

IKEA urges all customers who owns ÅSKSTORM 40W USB charger dark grey, article number 60461197, to stop using it and to contact IKEA for a full refund.

Safety is a top priority for IKEA and therefore ÅSKSTORM 40W USB charger dark grey is recalled. The power cable may get damaged or broken, after being wrapped around a charger or bent back and forth after a longer period of use. The damaged cable may lead to thermal burns and electric shock. Therefore, ÅSKSTORM 40W USB charger dark grey is being recalled.

The ÅSKSTORM 40W USB charger dark grey can be identified by the model number ICPSW5-40-1 that is found on label on the backside of the USB-charger.



ÅSKSTORM 40W USB charger dark grey can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required.

For more information, please visit https://www.IKEA.com.hk or contact IKEA Customer hotline: (+852) 3125 0888 / Macau toll free customer hotline: 0800-347.

IKEA apologizes for any inconvenience this recall may cause.

 

IKEA extends recall for repair for certain LETTAN mirrors due to breaking wall fittings

IKEA announces an extended recall for repair action of certain LETTAN mirrors due to breaking wall fittings. IKEA urges all customers who own an affected LETTAN mirror to stop using it and to order replacement wall fittings free of charge.

IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold. Despite this it has come to our attention that some of the fittings that attach LETTAN mirrors to the wall have been breaking. This has in turn led to some mirrors unexpectedly falling.

In January 2023 IKEA issued a recall for repair of certain LETTAN mirrors due to breaking wall fittings. After further in-depth investigations, as well as additional audits at our suppliers, we have discovered that faulty wall fittings were used in production for a longer period of time than what was previously known to IKEA. As the safety of our customers is our top priority, IKEA has decided to extend the recall for repair as a precautionary measure.

LETTAN mirrors affected by a recall for repair now include:
  • All LETTAN mirrors with a date stamp before and including 2105 (YYWW)
  • LETTAN mirrors with supplier number 21944, date stamps before and including 2325 (YYWW)

Date stamp and supplier number can be found on a label on the backside of the LETTAN mirror. This is a label example, with the location of the supplier number (21944) and date stamp (2152 = Year Year Week Week) highlighted in red.

Please visit Hong Kong / Macau IKEA store or contact IKEA Customer Support Centre hotline at 3125 0888 (Hong Kong) / 0800 347 (Macau), to order the required number of the replacement fitting with item number 139298/1.

IKEA apologizes for any inconvenience this recall for repair action may cause.
 

IKEA is recalling BLÅVINGAD fishing game multicolour, due to potential choking hazard

IKEA urges all customers who own BLÅVINGAD fishing game multicolour to stop using it and to contact IKEA for a full refund.

Safety is a top priority for IKEA and therefore we are taking precautionary measures and recalling BLÅVINGAD fishing game multicolour, due to a potential choking hazard. IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold.

Despite of this it has come to our attention that small rivets on the toy can come loose, which results in a potential choking hazard, especially for smaller children. Therefore, BLÅVINGAD fishing game multicolour is being recalled.

BLÅVINGAD fishing game multicolour can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required.

For more information, please contact IKEA Customer Support Centre hotline at 3125 0888 (Hong Kong) / 0800 347 (Macau).

IKEA apologizes for any inconvenience this recall may cause.


 

IKEA announces recall for repair action of certain LETTAN mirrors, due to breaking wall fittings

IKEA urges all customers who own an affected LETTAN mirror to stop using it, and to order replacement wall fittings free of charge.

Customer safety is always the starting point for IKEA. Therefore, we are announcing a recall for repair action on LETTAN mirrors with a date stamp before and including 2105 (YYWW), due to risk of breaking wall fittings.IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold.Despite this it has come to our attention that some of the fittings that attach LETTAN mirrors to the wall, have been breaking. This has in turn lead to some mirrors unexpectedly falling. Therefore, we urge all customers who own an affected LETTAN mirror to stop using it, and to order replacement wall fittings free of charge.

Please visit Hong Kong / Macau IKEA store or contact IKEA Customer Support Centre hotline at 3125 0888 (Hong Kong) / 0800 347 (Macau), to order the required number of the replacement fitting with item number 139298/1.

IKEA apologizes for any inconvenience this recall for repair action may cause.
 

IKEA is recalling ODGER swivel chair in the anthracite color

IKEA urges all customers who owns ODGER swivel chair in the anthra- cite color with date stamps before and including 2221 to stop using it and to contact IKEA for a full refund.Proof of purchase (receipt) is not required.

Customer safety is always the starting point for IKEA. Therefore, IKEA is recalling ODGER swivel chair in the anthracite color with date stamps before and including 2221 as there is a risk that the star base leg of the chairs may break and pose fall and injury hazards for the user. IKEA develops its products using a rigorous risk assessment and testing program, to make sure that the products live up to all applicable laws and standards on the markets where they are sold. Despite of this it has come to our attention that the star base leg of the ODGER swivel chair in the anthracite color with date stamps before and including 2221 may break.

For more information, please contact IKEA Customer Support Centre hotline at 3125 0888 (Hong Kong) / 0800 347 (Macau).

IKEA apologizes for any inconvenience this recall may cause.


 

IKEA is recalling METALLISK espresso maker for hob 0.4 l with the stainless steel safety valve

IKEA urges all customers who own METALLISK espresso maker for hob 0.4 l with the stainless steel safety valve, item number 003.602.24, date stamps between 2040 and 2204 (yyww), to stop using it and return to IKEA Hong Kong/ Macau Store, Sai Wan Ho pick up point and Tai Po Plan and order point for a full refund. Proof of purchase (receipt) is not required.

Safety is a top priority for IKEA and therefore we are recalling METALLISK espresso maker with the stainless steel safety valve, date stamps between 2040 and 2204 (yyww), due to an increased risk of the product bursting during use. The risk has increased after a change of material and construction of the safety valve therefore only the products with the stainless steel safety valve (silver/grey in color), are included in the recall. No other units are affected by this recall. (Date stamps can be found at the bottom of the product).

For more information, please contact IKEA Customer Support Centre hotline at 3125 0888 (Hong Kong) / 0800 347 (Macau).

IKEA apologizes for any inconvenience this recall may cause.


 

IKEA is recalling HEROISK and TALRIKA plates, bowls, and mugs

IKEA urges all customers who owns HEROISK or TALRIKA plates, bowls, and mugs to stop using them and to contact any IKEA Hong Kong/ Macau store or Hong Kong Island East merchandise pick up point for a full refund.

Safety is a top priority for IKEA and therefore we are taking precautionary measures and recalling HEROISK and TALRIKA plates, bowls, and mugs as they can break and potentially cause burns due to hot content. All our products are tested and comply with applicable standards and legislation. Despite this we have received reports of the products breaking.

HEROISK and TALRIKA can be returned to any IKEA Hong Kong/ Macau store or Hong Kong Island East merchandise pick up point for a full refund. Proof of purchase (receipt) is not required.

For more information, please contact IKEA Customer Support Centre hotline at 3125 0888 (Hong Kong) / 0800 347 (Macau).

IKEA apologizes for any inconvenience this recall may cause.


 

IKEA is recalling TROLIGTVIS travel mug due to non-compliance with IKEA requirements

IKEA urges all customers who have a TROLIGTVIS travel mug marked “Made in India” to stop using it. Recent test reports show that the product may migrate levels of chemicals exceeding the prescribed limits. Therefore, IKEA urges customers that have the travel mug to return the product to any IKEA store or merchandise pick-up point for a full refund.

IKEA takes product safety very seriously. All IKEA product types are continuously tested and shall comply with applicable standards and legislation, as well as IKEA own requirements. IKEA recently received test reports showing that the travel mug may migrate levels of Dibutyl phthalate (DBP) exceeding the prescribed limits. IKEA has since many years decided to prohibit all use of phthalates in food contact products and therefore stopped sales of the travel mug during investigation. The investigation has shown that travel mugs marked “Made in India” may be affected.

TROLIGTVIS travel mug has been sold since October 2019. IKEA urges customers in possession of the travel mug with marking “Made in India” to return the product to any IKEA store or merchandise pick-up point for a full refund. No proof of purchase, such as a receipt, is required or contact IKEA Customer Service at toll free number (852) 3125 0888; Macau toll free number 0800 347, if they have questions or concerns. For more information, please visit www.IKEA.hk. IKEA apologizes for any inconvenience this recall may cause.


 
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