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About Services

Home Delivery Service

ikea-sewing-service
What we do
 
If you need assistance getting your purchases home, we can help arrange a door-to-door delivery service at reasonable rates. Our delivery service is also available for Outlying Islands in Hong Kong and Macau.
Hong Kong area and service fee
Product price HK Island, Kowloon, New Territories Tung Chung and Park Island Discovery Bay HK Outlying Islands#
≤$1,000 HKD$100 HKD$140 HKD$350 10% of the product price, minimum charge is HKD$1,000
>$1,000
-$3,000		 HKD$200 HKD$240
>$3,000 HKD$250 HKD$290
Buildings without lift or product can only access through staircases HKD$50 per floor up to 8 floors
 
  • # Outlying Islands refer to: Lantau Island (areas accessible by the Tung Chung Road south of Shek Mun Kap Road on Lantau), Lamma Island, Cheung Chau and Peng Chau.

 
Macau area and service fee
Product price Macau online customers Macau store customers
≤$1,000 HKD$100 MOP$110
>$1,000
-$3,000		 HKD$200 MOP$220
>$3,000 HKD$250 MOP$260
Buildings without lift or product can only access through staircases HKD$50 per floor up to 8 floors MOP$52 per floor up to 8 floors

Delivery Service Arrangement

  1. Delivery service is not applicable to restricted areas, road which prohibited truck weighted 5.5 tones (Hong Kong)/ 3 tones (Macau) or above, apartment under renovation, exhibition site, warehouse, hotel, boat house/boat, construction site, container terminal, addresses where goods delivery have to go through the balcony.

  2. Home delivery service does not apply to market hall items, fragile items and display items.

  3. All items will be completed for delivery within 30 days from date of purchase.

  4. Reschedule, order cancellation, add or amend product items: 

    •    Orders through IKEA Hong Kong stores
    o    To reschedule, please email enquiry@ikea.com.hk at least 3 days before delivery. 
    o    To amend or cancel your order, please bring the original sales order to the IKEA stores where you made your purchase in Hong Kong at least 3 days before delivery.
    o    HKD$200 / HKD$1,000 (Outlying Islands) administration fee will be charged for amendments made within 3 days of deliveries to Hong Kong.

    •    Orders through IKEA Macau store
    o    To reschedule, please e-mail to enquiry@ikea.com.hk at least 7 days (for Macau) before delivery; otherwise, please visit the store of your original purchase directly for rescheduling. 
    o    For amending or cancelling your order, please bring the original sales order to the IKEA stores where you made your purchase in Macau at least 5 days before delivery. 
    o    MOP$220 administration fee will be charged for amendments made within 5 days of deliveries to Macau.

    •    Orders through IKEA online shop (for both Hong Kong and Macau)
    o    To reschedule, please e-mail to enquiry@ikea.com.hk at least 3 days (for HK) or 7 days (for Macau) before delivery. 
    o    To make changes to your order, e-mail to online.sales@IKEA.com.hk at least 3 days (for HK) or 7 days (for Macau) before delivery to cancel your order, and place your order again. 
    o    HKD$200 administration fee will be charged for amendments made within 3 days (for HK) or 7 days (for Macau) before delivery.

    For online sales orders, please refer to Enquiries about order placed online for details.

  5. Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, a maximum of HKD$300 (Hong Kong and Macau online customers)/ MOP$300 (Macau store customers) surcharge will be collected and receipt will be provided by IKEA authorized delivery service provider.
    For outlying islands, packaging collection will not be covered in Cheung Chau, Peng Chau and Lamma Island (except Lantau Island). Such charges are calculated as follow:

    Distance from delivery address Fee
    Between 50m and 100m HK$150
    Between 100m and 200m HK$200
    Over 200m HK$300

  6. For buildings without lift or for product that can only access through staircases, there will be additional delivery charge of HKD$50 (Hong Kong and Macau online customers)/ MOP$52 (Macau store customers) per floor, up to 8 floors.

  7. There will be no refund of delivery fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges.

  8. In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. IKEA will contact the affected customer within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.

  9. The person receiving the goods at the delivery address shall be over 18 years of age and shall be deemed your authorized representative and that any instructions/information provided and act done by such authorized representative shall be deemed instructions/information provided and act done by you. The delivery team will call you regarding the estimate arrival time 30 minutes in prior. We may contact you for a follow-up survey after delivery.

  10. Please note that customers ordering through IKEA stores in Hong Kong cannot arrange deliveries to Macau, whilst customers ordering through IKEA stores in Macau cannot arrange deliveries to Hong Kong
IKEA reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the English version shall prevail.
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