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Express Delivery service is not applicable to restricted areas, customers from Lamma Island, Cheung Chau, Peng Chau, Ma Wan, Tung Chung & Discovery Bay, road which prohibited truck weighted 5.5 tones or above, apartment under renovation, exhibition site, warehouse, hotel, boat house/boat, construction site, container terminal, addresses where goods delivery have to go through the balcony.
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Same day Express Delivery Order must complete payment by 15:00.
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Express Delivery Service does not include in all free delivery fee promotion.
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Express Delivery Service does not accept product price over $100,000.
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Express Delivery Service does not apply to online customers and display items.
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Express Delivery Order does not enjoy reschedule, combine / amend order service. If customer cancel order after purchase, all delivery service fee will not be refunded. Please visit IKEA store 3 days after for refund process.
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Express Delivery Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, HKD$300 surcharge will be collected and receipt will be provided by IKEA authorized delivery service provider.
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For buildings without lift or for product that can only access through staircases, there will be additional delivery charge of HKD$50 per floor, up to 8 floors.
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There will be no refund of both delivery fee and the express delivery service fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges.
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In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. IKEA will contact the affected customer within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.
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The person receiving the goods at the delivery address shall be over 18 years of age and shall be deemed your authorized representative and that any instructions/information provided and act done by such authorized representative shall be deemed instructions/information provided and act done by you. The delivery team will call you regarding the estimate arrival time 30 minutes in prior. We may contact you for a follow-up survey after delivery.
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Customer must use express delivery service in order to enjoy express assembly service, which is only applicable to pick-up and delivery under the same address.
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Disposal service is not applicable to express delivery service.
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Express delivery and assemble service will not be provided on Sunday and public holiday.
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IKEA reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the English version shall prevail.