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About Services

Home Delivery Service

What we do
 
If you need assistance getting your purchases home, we can help arrange a door-to-door delivery service at reasonable rates. Our delivery service is also available for Outlying Islands in Hong Kong and Macau.

In Store Delivery

Area and service fee
Product price HK Island, Kowloon and the New Territories Tung Chung and Park Island Discovery Bay Outlying Islands# Macau
≤$1,000 $100 $140 $350 10% of the product price, minimum charge is $1,000 $320
>$1,000
-$3,000		 $200 $240 $420
>$3,000 $250 $290 $520
Buildings without lift or product can only access through staircases $50 per floor up to 8 floors
 
  • #Outlying Islands refer to: Lantau Island (areas accessible by the Tung Chung Road south of Shek Mun Kap Road on Lantau), Lamma Island, Cheung Chau and Peng Chau.

Delivery Service Arrangement

  1. Delivery service is not applicable to restricted areas, road which prohibited truck weighted 5.5 tones or above, apartment under renovation, exhibition site, warehouse, hotel, boat house/boat, construction site, container terminal, addresses where goods delivery have to go through the balcony.

  2. Home delivery service does not apply to market hall items, fragile items and display items. Customers from outlying islands in Hong Kong and Macau can arrange combined delivery of items sent from our store and items sent from warehouse.

  3. All items will be completed for delivery within 30 days from date of purchase.

  4. Reschedule, order cancellation, add or amend product items:

    Hong Kong and Outlying Islands Macau Method
    Reschedule 3 days in advance, otherwise we will charge an administration fee of HK$200. 7 days in advance, otherwise we will charge an administration fee of HK$350. Please email schedule@IKEA.com.hk.
    Order cancellation, add or amend product items Please bring the original invoice to the store you purchased.
    For online sales orders, please refer to Enquiries about order placed online for details.
     

  5. Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, a maximum of HK$300 surcharge will be collected and receipt will be provided by IKEA authorized delivery service provider. For outlying islands, packaging collection will not be covered in Cheung Chau, Peng Chau and Lamma Island (except Lantau Island).

    Such charges are calculated as follow:

    Distance from delivery address Fee
    Between 50m and 100m HK$150
    Between 100m and 200m HK$200
    Over 200m HK$300

  6. For buildings without lift or for product that can only access through staircases, there will be additional delivery charge of $50 per floor, up to 8 floors.

  7. There will be no refund of delivery fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges.

  8. In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. IKEA will contact the affected customer within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.

  9. The person receiving the goods at the delivery address shall be over 18 years of age and shall be deemed your authorized representative and that any instructions/information provided and act done by such authorized representative shall be deemed instructions/information provided and act done by you.

  10. The delivery team will call you regarding the estimate arrival time 30 minutes in prior.
IKEA may contact you for a follow-up survey after delivery. IKEA reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the English version shall prevail.