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Express Delivery service is not applicable to restricted areas, customers from Lamma Island, Cheung Chau, Peng Chau, Ma Wan, Tung Chung & Discovery Bay, road which prohibited truck weighted 5.5 tones or above, apartment under renovation, exhibition site, warehouse, hotel, boat house/boat, construction site, container terminal, addresses where goods delivery have to go through the balcony.
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Same day Express Delivery Order must complete payment by 15:00.
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Express Delivery Service does not include in all free delivery fee promotion.
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Express Delivery Service does not accept product price over $100,000.
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Express Delivery Service does not apply to online customers and display items.
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Express Delivery Order does not enjoy reschedule, combine / amend order service. If customer cancel order after purchase, all delivery service fee will not be refunded. Please visit IKEA store 3 days after for refund process.
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Express Delivery Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, HKD$300 surcharge will be collected and receipt will be provided by IKEA authorized delivery service provider.
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For buildings without lift or for product that can only access through staircases, there will be additional delivery charge of HKD$50 per floor, up to 8 floors.
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There will be no refund of both delivery fee and the express delivery service fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges.
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In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. IKEA will contact the affected customer within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.
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The person receiving the goods at the delivery address shall be over 18 years of age and shall be deemed your authorized representative and that any instructions/information provided and act done by such authorized representative shall be deemed instructions/information provided and act done by you. The delivery team will call you regarding the estimate arrival time 30 minutes in prior. We may contact you for a follow-up survey after delivery.
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Customer must use express delivery service in order to enjoy express assembly service, which is only applicable to pick-up and delivery under the same address.
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Disposal service is not applicable to express delivery service.
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Express delivery and assemble service will not be provided on Sunday and public holiday.
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IKEA reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the English version shall prevail.
Home Delivery Service
You can take it home yourself – but you don’t have to
Express Delivery Service
Add HKD$200 on delivery charge to enjoy same-day delivery service* or next-day delivery and assembly service| Product price | HK Island, Kowloon, New Territories |
| ≤$1,000 | HKD$300 |
| >$1,000 -$3,000 |
HKD$400 |
| >$3,000 | HKD$450 |
| Buildings without lift or product can only access through staircases | HKD$50 per floor up to 8 floors |
- * Same-day delivery is only available for orders placed before 3pm.
- Terms and conditions apply.
Hong Kong area and service fee
| Product price | HK Island, Kowloon, New Territories and Lantau Island | Discovery Bay | Lamma Island, Cheung Chau and Peng Chau |
| ≤$1,000 | HKD$100 | HKD$350 | 10% of the product price, minimum charge is HKD$1,000 |
| >$1,000 -$3,000 |
HKD$200 | ||
| >$3,000 | HKD$250 | ||
| Buildings without lift or product can only access through staircases | HKD$50 per floor up to 8 floors | ||
- Terms and conditions apply.
Macau area and service fee
| Product price | Macau online customers | Macau store customers |
| ≤$1,000 | HKD$100 | MOP$100 |
| >$1,000 -$3,000 |
HKD$200 | MOP$200 |
| >$3,000 | HKD$250 | MOP$250 |
| Buildings without lift or product can only access through staircases | HKD$50 per floor up to 8 floors | MOP$50 per floor up to 8 floors |
- Terms and conditions apply.
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Delivery service is not applicable to restricted areas, road which prohibited truck weighted 5.5 tones (Hong Kong)/ 3 tones (Macau) or above, apartment under renovation, exhibition site, warehouse, hotel, boat house/boat, construction site, container terminal, addresses where goods delivery have to go through the balcony or places where the on-site environment does not allow the delivery of the purchased goods. If delivery is required to the passenger terminal, the customer shall arrange the sea delivery and cargo loading and unloading by himself/herself.
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Home delivery service does not apply to display items and real plant. Customers from Lamma Island, Cheung Chau and Peng Chau can arrange combined delivery of items sent from our store and items sent from warehouse.
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All items will be completed for delivery within 30 days from date of purchase.
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Reschedule, order cancellation, add or amend product items:
• Orders through IKEA Hong Kong stores
- To reschedule, please email enquiry@ikea.com.hk at least 3 days before delivery.
- To amend or cancel your order, please bring the original sales order to the IKEA stores where you made your purchase in Hong Kong at least 3 days before delivery.
- HKD$200 / HKD$1,000 (Lamma Island, Cheung Chau and Peng Chau) administration fee will be charged for amendments made within 3 days of deliveries to Hong Kong.
• Orders through IKEA Macau store
- To reschedule, please e-mail to enquiry@ikea.com.hk at least 7 days (for Macau) before delivery; otherwise, please visit the store of your original purchase directly for rescheduling.
- For amending or cancelling your order, please bring the original sales order to the IKEA stores where you made your purchase in Macau at least 5 days before delivery.
- MOP$220 administration fee will be charged for amendments made within 5 days of deliveries to Macau.
• Orders through IKEA online shop (for both Hong Kong and Macau)
- To reschedule, please e-mail to enquiry@ikea.com.hk at least 3 days (for HK) or 7 days (for Macau) before delivery.
- To make changes to your order, e-mail to enquiry@ikea.com.hk at least 3 days (for HK) or 7 days (for Macau) before delivery to cancel your order, and place your order again.
- HKD$200 administration fee will be charged for amendments made within 3 days (for HK) or 7 days (for Macau) before delivery.
For online sales orders, please refer to Enquiries about order placed online for details. -
Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, a maximum of HKD$300 (Hong Kong and Macau online customers)/ MOP$300 (Macau store customers) surcharge will be collected and receipt will be provided by IKEA authorized delivery service provider.
Packaging collection will not be covered in Lamma Island, Cheung Chau and Peng Chau. Such charges are calculated as follow:Distance from delivery address Fee Between 50m and 100m HK$150 Between 100m and 200m HK$200 Over 200m HK$300 -
For buildings without lift or for product that can only access through staircases, there will be additional delivery charge of HKD$50 (Hong Kong and Macau online customers)/ MOP$50 (Macau store customers) per floor, up to 8 floors.
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There will be no refund of delivery fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges.
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In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. IKEA will contact the affected customer within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.
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The person receiving the goods at the delivery address shall be over 18 years of age and shall be deemed your authorized representative and that any instructions/information provided and act done by such authorized representative shall be deemed instructions/information provided and act done by you. The delivery team will call you regarding the estimate arrival time 30 minutes in prior. We may contact you for a follow-up survey after delivery.
- Please note that customers ordering through IKEA stores in Hong Kong cannot arrange deliveries to Macau, whilst customers ordering through IKEA stores in Macau cannot arrange deliveries to Hong Kong
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IKEA reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the English version shall prevail.