Disposal of Old Furniture Service

Terms & Conditions

Hong Kong & Macau stores:

• The disposed furniture must be the same category with purchased one, and no more than the purchased quantity.
• Disposal of in-frame accessories is included in disposal service fee.
• If customer would like to reschedule the disposal service after order placed, please note that the delivery (and assembly, if applicable) services on the same order will be rescheduled together. Please contact IKEA at least 3 days (HK) / 5 days ( Macau ) prior to the delivery date if needed, or HKD $200/ MOP $220 will be charged as administrative fee.
• IKEA does not provide on-site disposal service without prior arrangement.
• This service does not apply to outlying islands except Lantau Island, Mainland China and online customer.
• Marble made furniture, electrical appliances, light bulbs, light tubes, and other non-furniture items are excluded from this service and will not be collected.
• Customer should remove all personal belongings and make sure the old furniture is ready to be disposed so as to avoid loss.
• All furniture to be disposed has to be free-standing or already dismantled to allow it to be removed through the main door and the elevator. IKEA does not provide any dismantle service or disposal service through window or balcony.
• We will not return the any disposed item with your confirmation.
• We have no liability to you for any damage to the interior or exterior of your property or to any other items when removing the product to the extent that such damage is your fault or you have failed to move such items to facilitate the removal.
• We will only provide this service for domestic and private use. You agree not to use this service for any commercial, business or re-sale purpose, and we have no liability to you for any loss due to improper use of the service.

Additional old furniture dismantling service (only applicable to Hong Kong stores)​

• This dismantling service is an additional service for disposing of old furniture, priced at $390 per item.​
• The furniture dismantling service must be the same as the furniture being disposed of, and the quantity of dismantled items cannot exceed the quantity being disposed of.​
• This service does not apply to the dismantling of kitchen/bathroom, marble furniture, platform beds, built-in cabinets, room partitions, home decorations, appliances, light bulbs, fluorescent tubes, construction materials, built-in furniture, the cabinet frame top board is higher than 285 cm etc. It refers to furniture specifically designed and integrated into the structure of a building or a specific space, creating a seamless overall appearance. It may also include cabinets seamlessly connected to the ceiling, walls, or floor, or furniture with sealed edges, where the structure itself would be compromised if disassembled by unscrewing or removing joints or glass structures.​
• IKEA is unable to provide immediate furniture dismantling service at the delivery location.​
• This service is not available for customers in outlying islands outside of Lantau Island in Hong Kong, mainland China, and online shoppers.​
• Once the old furniture has been dismantled and confirmed by the customer, the delivery personnel will not be able to restore it.​
• IKEA is not liable for any damage or loss of goods or belongings caused by the company during the dismantling of old furniture.​
• This service is intended for non-commercial, personal, and legal use only. If you use these products for any commercial, business, or resale purposes, IKEA will not be held legally responsible for any losses incurred.​
• IKEA reserves the final right to interpret the terms and conditions herein. In the event of conflict between the English and Chinese versions, the English version shall prevail.

FAQ​

Question: Can this dismantling service be purchased separately?​
Answer: The dismantling service must be used in conjunction with the disposal service. The address must be the same as the delivery address for the purchased furniture or home accessory items.​

Question: Does online orders provide dismantling service?​
Answer: Sorry, the dismantling service is not available for online orders.​

Question: Which areas does this dismantling service cover?​
Answer: This service does not apply to outlying islands outside of Lantau Island in Hong Kong, mainland China, and online shoppers.

Question: Can the dismantling service be provided on-site immediately?​
Answer: IKEA is unable to provide immediate on-site dismantling service during delivery.​