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Product recall

Here you will find the latest information about recalls on IKEA products.

IKEA is recalling HEROISK and TALRIKA plates, bowls, and mugs
IKEA urges all customers who owns HEROISK or TALRIKA plates, bowls, and mugs to stop using them and to contact any IKEA Hong Kong/ Macau store or Hong Kong Island East merchandise pick up point for a full refund.

Safety is a top priority for IKEA and therefore we are taking precautionary measures and recalling HEROISK and TALRIKA plates, bowls, and mugs as they can break and potentially cause burns due to hot content. All our products are tested and comply with applicable standards and legislation. Despite this we have received reports of the products breaking.

HEROISK and TALRIKA can be returned to any IKEA Hong Kong/ Macau store or Hong Kong Island East merchandise pick up point for a full refund. Proof of purchase (receipt) is not required.

For more information, please contact IKEA Customer Support Centre hotline at 3125 0888 (Hong Kong) / 0800 347 (Macau).

IKEA apologizes for any inconvenience this recall may cause.


 

IKEA is recalling TROLIGTVIS travel mug due to non-compliance with IKEA requirements

IKEA urges all customers who have a TROLIGTVIS travel mug marked “Made in India” to stop using it. Recent test reports show that the product may migrate levels of chemicals exceeding the prescribed limits. Therefore, IKEA urges customers that have the travel mug to return the product to any IKEA store or merchandise pick-up point for a full refund.

IKEA takes product safety very seriously. All IKEA product types are continuously tested and shall comply with applicable standards and legislation, as well as IKEA own requirements. IKEA recently received test reports showing that the travel mug may migrate levels of Dibutyl phthalate (DBP) exceeding the prescribed limits. IKEA has since many years decided to prohibit all use of phthalates in food contact products and therefore stopped sales of the travel mug during investigation. The investigation has shown that travel mugs marked “Made in India” may be affected.

TROLIGTVIS travel mug has been sold since October 2019. IKEA urges customers in possession of the travel mug with marking “Made in India” to return the product to any IKEA store or merchandise pick-up point for a full refund. No proof of purchase, such as a receipt, is required or contact IKEA Customer Service at toll free number (852) 3125 0888; Macau toll free number 0800 347, if they have questions or concerns. For more information, please visit www.IKEA.hk. IKEA apologizes for any inconvenience this recall may cause.


 




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