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IKEA Hong Kong Island East Merchandise Pick-up Point
A Convenient and Efficient way to bring your favourite items home
No matter you order from store or shop online, you can arrange to pick up your merchandise at Hong Kong Island East Merchandise Pick-up Point after 6pm next day as soonest! Get your favourite items quicker and save on delivery charge!

Address:
Shop No.11, Ground floor, Hing Tung Shopping Centre,
Hing Tung Estate, 55 Yiu Hing Road,
Shau Kei Wan, Hong Kong (Sai Wan Ho MTR Station Exit B)

Business Hours:
Monday to Friday: 12:00nn - 9:00pm
Saturday, Sunday and Public Holiday: 11:00am-9:00pm

Get Directions

Contact Details:

Email:  enquiry@IKEA.com.hk 
Telephone no.: 3125 0888
WhatsApp: (+852) 6736 5169
WeChat: (+852) 6736 5169

Special notice for Macau customers
step-one-order-furniture
Place order

You can arrange to pick up your merchandise at Hong Kong Island East Merchandise Pick-up Point, no matter you order from store or shop online.
step-two-order-wait-for-arrival
Scheduling

Your order will be available for pick up after 6pm next day as soonest at the Hong Kong Island East Merchandise Pick-up Point.
hke-pup-step-three-collect-merchandise
Collect merchandise
 
Present your original sales memo or printed online sales order invoice and collect the merchandise within 3 days as counted from the agreed pick-up date.

HOW TO GET THERE?
NWFB no.:
2A, 110, 606, 722

Citybus no.:
77, 99, 606
Bus stop is located at the main entrance of shopping mall

MTR: 
Sai Wan Ho Station Exit B

Taxi: 
Taxi stand is located at the entrance of shopping mall

Drive yourself: 
Access to the designated loading zone on G/F at Hing Tung Shopping Centre to enjoy 30 minutes free parking*.

*Free parking for the first 30 minutes when using octopus card. $24 per hour for the first two hours, and $48 per hour afterwards. This parking service is offered by Hing Tung Shopping Centre. Please contact the shopping centre concerned for details and the most up-to-date information.


1. What is IKEA Hong Kong Island East Merchandise Pick-up Point?

2. Is there any additional charge if I order the merchandise and choose to collect at the Merchandise Pick-up Point?

3. Can we arrange pick-up service for the product we purchased in any IKEA store?

4. Can I buy the display products at the Merchandise Pick-up Point?

5. Is there return service at the Merchandise Pick-up Point? Can I return the discounted items purchased at the Merchandise Pick-up Point?

6. After the order is placed at IKEA stores, how long does it take to arrange the pick-up at the Merchandise Pick-up Point?

7. After confirmation of the online order, how long does it take to arrange the pick-up at the Merchandise Pick-up Point?

8. How long can the ordered merchandise be stored at the Merchandise Pick-up Point?

9. Is there any parking offer?

10. Will you provide instant delivery service for merchandise collected at Merchandise Pick-up Point?

11. Is there a trolley borrowing service in the Merchandise Pick-up Point?
 

1. What is IKEA Hong Kong Island East Merchandise Pick-up Point?
IKEA Hong Kong Island East Merchandise Pick-up Point allows customers to collect their merchandise quicker and save on delivery charges when ordering IKEA products. Customers can now arrange to pick up their merchandise at the Pick-up Point, no matter which store they order from or when they have purchased online. There is no size and weight limitation for the items to be picked up at the Pick-up Point, so customers can have more options to collect the merchandise.

2. Is there any additional charge if I order the merchandise and choose to collect at the Merchandise Pick-up Point?
There is no extra cost for customers who choose to collect their merchandise at the Merchandise Pick-up Point.

3. Can we arrange pick-up service for the product we purchased in any IKEA store?
Customer can arrange to pick up the merchandise at the Merchandise Pick-up Point for the product purchased in any IKEA stores or purchased online.

4. Can I buy the display products at the Merchandise Pick-up Point?
The display products at the Merchandise Pick-up Point intended to offer you home furnishing inspirations and thus are for display only. Customers are recommended to visit our IKEA stores in person for more inspiration from our room setting displays. There are computers available at the Merchandise Pick-up Point for customers to purchase IKEA products online. Moreover, the display setting of the Pick-up Point will be changed according to the season or theme. Customers are welcome to visit the Merchandise Pick-up Point often to find out more.

5. Is there return service at the Merchandise Pick-up Point? Can I return the discounted items purchased at the Merchandise Pick-up Point?
If you are not satisfied with your purchase, please bring your unused item in its original package with you, and return either the original Sales Memo or printed Online Sales Order Invoice. Please come in person to the Merchandise Pick-up Point within 180 days of the date of the Sales Memo or Online Sales Order Invoice for a refund. If customers only bring the invoice without the ordered goods, the return requirements will not be accepted. If customers want to return the goods that have not yet been collected, please go to our stores for the arrangement.

Customers must carefully check the discounted items purchased at the Merchandise Pick-up Point before payment. The discounted items cannot be returned after the transaction is completed.

6. After the order is placed at IKEA stores, how long does it take to arrange the pick-up at the Merchandise Pick-up Point?
After the transaction is completed at stores, customers can collect the merchandise at the Merchandise Pick-up Point after 6 pm the next day.

7. After confirmation of the online order, how long does it take to arrange the pick-up at the Merchandise Pick-up Point?
We will contact customer within 3 days to arrange pick-up service for online orders.

8. How long can the ordered merchandise be stored at the Merchandise Pick-up Point?
We will provide free storage for 3 days. However, due to the limited storage space, if the customer fails to pick up the merchandise within 3 days as counted from the agreed pick-up date, the merchandise will be returned to our warehouse on the 4th day. The transaction will then be automatically cancelled. For customers who purchased the products at stores, please arrange the refund at our stores with the receipt. For customers who purchased the products online, we will arrange the refund according to the payment method by customer.
If the customer still needs the product, they will need to order the product again.

9. Is there any parking offer?
Customers can enjoy 30 minutes free parking* offered by Hing Tung Shopping Centre. Access to the designated loading zone on G/F at Hing Tung Shopping Centre using octopus card, the first 30 minutes is free, and the charge for the first two hours afterwards is $24 per hour, and $48 per hour afterwards. This parking service is offered by Hing Tung Shopping Centre. Please contact the shopping centre concerned for details and the most up-to-date information.

10. Will you provide instant delivery service for merchandise collected at Merchandise Pick-up Point?
We can provide the contact information of the local delivery service provider for you to arrange transportation of your goods home.

11. Is there a trolley borrowing service in the Merchandise Pick-up Point?
Yes. Customers can borrow shopping trolleys by leaving parking permits or a deposit of HK$600.
 



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